Artificial Limbs Manufacturing Corporation of India (ALIMCO)

MANUAL – I

The particular of its organization , functions and duties

Artificial Limbs Manufacturing Corporation of India (ALIMCO) is a non-profit making organization, working under the aegis of Govt. of India, under the ministry of Social Justice & Empowerment (http://www.socialjustice.nic.in).

It was incorporated in 1972 to take up manufacture and supply of artificial limb components and rehabilitation aids for the benefit of the physically handicapped and started production in 1976.

​​​​​​​Objectives:

The main objectives of the Corporation are –

1. To maintain the status of largest manufacturer and supplier of rehabilitation aids in India.
2. To maintain the status of largest ADIP implementing agency through camp activity, headquarters activity, ADIP – SSA activity, special camp activity and  limb fitting centres activity.
3. To ensure all aids & appliances supplied under ADIP scheme must bear ISI – mark and must be durable, modern, sophisticated and scientifically manufactured.
4. To enhance export of quality rehabilitation aids to help disabled persons abroad to achieve self-dependence.
5. To carry out continuous research & development work to improve design of existing aids and develop new assistive aids at affordable prices.

Product Range:
The Corporation produces 355 different types of quality aids and appliances required by orthopaedically, visually & hearing handicapped persons. ALIMCO has been in the forefront in providing innovative and appropriate solutions to the problems facing the disabled.

The product range includes Orthotic and Prosthetic appliances for Upper & Lower Extremities, Spinal Braces, Cervical Collars, Traction Kits, Rehabilitation Aids like Wheel Chairs, Crutches and Tri Wheelers etc. The Corporation also provides special tools and equipments required for fitment of Orthotic & Prosthetic assemblies by the Limb Fitting Centres.
For visually handicapped, the corporation produces Braille Slate, Folding Cane and Braille Shorthand Machine.

For Orthopaedically Handicapped

Rehabilitation Aids

• Lower limb orthotic (Calipers)
• Lower limb prosthetic (Artificial legs)
• Upper limb prosthetic (Artificial hands)
• Spinal orthotic (Braces for neck & back)
• Prosthetic supplies (stockinettes, socks and surgical boots)

For Visually Handicapped

Mobility aids

• Wheel Chairs(Manual & Motorised)
• Tricycles(Manual & Battery Operated)
• Axilla & Elbow crutches
• Walking Stick

For Visually Handicapped

• Braille short hand machine
• Braille slate
• Walking cane & stick

For Hearing Impaired

• Pocket type Hearing Aid
• Digital type Behind the Ear (BTE) Hearing Aid.

Research & Development:
The Corporation is equipped with sophisticated machines and is backed by its own Research & Development. The design of products is constantly updated to maintain optimum efficiency level and to ensure high level of customer satisfaction. The products are manufactured under rigorous quality control so as to conform to international quality standard.
 

Achievements:
Within the country, the Corporation is the premier agency supplying appliances for orthopaedically handicapped. It has helped establish170 Limb Fitting Centres in various parts of the country to ensure proper fitting of aids and appliances. These Limb Fitting Centres provide necessary facilities for fitment of Orthotic and Prosthetic aids to the disabled people.

The Corporation conducts camps in association with various State Govts./Distt. authorities for fitting and distribution of aids and appliances in rural and semi urban areas of the country.

The Corporation also conducts camps under ADIP-SSA (Sarva Shiksha Abhiyan) Cost Sharing Scheme in association with various State implementing Societies for provision of aids & appliances to children with special Needs of 6-14 years age.
 

Market Network & Exports:
The Corporation markets its products within the country through its offices at Delhi, Kilkata, Bhubneshwar, Bangalore, Mumbai, Guwahati and with the help of an extensive dealer network to ensure availability near the important Limb Fitting Centres and customers.

The major buyers of ALIMCO products can be categorized as :

• National Institute
• Dealer Network
• NGO Network
• State Government

The Corporation has also exported its products to Afganistan, Sri Lanka, Bangladesh, Nepal, UAE, Jordan, Iraq, Angola, Combodia, Uzbekistan etc. and the same have been well accepted in all these countries.

Future Plans:

The Corporation has ambitious future plans for-

• Upgradation of present facilities with State-of-the Art technology.
• Expansion of existing manufacturing base through setting up of additional production centers.
• Widening of present product range.
• Training and Research & Development through collaboration with institutions at National/International level.

Contact Us 

Vision, Mission and Key Objectives

Schemes implemented by the Corporation

MANUAL – II

The Powers and duties of its officers and employees

RESPONSIBILITY AND AUTHORITY

Common Responsibilities and Authorities of HODs and GMs

• Responsible and authorised to ensure that policies, systems and procedures are implemented in their departments.
• Authorized to take necessary corrective and preventive actions to improve effectiveness of Organisation in their department and enhance customer satisfaction.
  Responsible to report on implementation of Organisation objectives in their department and give feedback to top management and MR.
• Responsible to meet applicable statutory & regulatory requirements.
• Responsible to review the performance and progress in their department.
• Responsible to ensure competence of personnel in their department and authorized to provide training as appropriate.
   

GM (P)

• Overall responsible for PD & PS8 activities.
• Implementation of Production Plans so as to be able to meet customer requirements.
   

• Overall responsible for all MM & MI, P&A, PS7, DD, QC, PT, PS3 and Hearing Aids activities.
• Responsible and authorized for preparation of production plans.
• Responsible for Medical Inspection Room activities.
   

Sr. Manager (MB)

• Responsible to develop marketing strategies for increasing ALIMCO’S market share.
• Responsible and authorised to develop and run a marketing network suitable to achieve ALIMCO’s objectives like DDRCs’ LFCs’, dealers etc.
• Responsible to initiate suitable publicity programmes.
• Responsible to develop new products meeting customer requirement.
• Responsible to enhance level of customer satisfaction.
   

HOD (PD & PS8)

PD

• Responsible for all production and quality activities related to products and process.
• Authorised to control the process.
• Responsible and authorised to approve process and equipment for technical suitability.
• Responsible and authorised to carry out corrective and preventive actions to prevent non-conformities to recur or occur.
• Responsible for production planning in PD and ensure achievement of targets.
• Responsible and authorised to ensure proper maintenance of equipment and utilities.

PS8

• Responsible and authorised for preventive maintenance of all equipment.
• Responsible to attend to all break downs on equipment, utilities & civil works.
• Responsible and authorised to operate DG sets, Air compressors, water system and effluent treatment plants.
   

HOD P&A

• Responsible for planning recruitment of all employees other than officers.
• Responsible and authorised to deal with apprentices as per apprentices Act.
• Responsible to ensure efficient working of Personal Deptt. (Including IR functions).
• Responsible to ensure efficient working of security services, first aid, fire fighting, tele-communication, etc.
• Responsible & authorised for management of Printing Press and library.
   

HOD (FA)

• Responsible to develop sound financial polices for profitability
• Responsible and authorised to prepare and monitor budget.
• Responsible to monitor cash credit and bank accounts.
• Responsible and authorised to maintain accounts meeting statutory requirements.
• Responsible for product costing so as to fix product rates.
• Responsible and authorised to deal with all matters on PF, ESI Insurance, Foreign exchange, Income tax and other taxes, etc.
   

HOD (LS)

• Responsible and authorised for receipt & execution of firm orders.
• Responsible and authorised for storage of finished good & inventory management.
• Responsible and authorised for complete management of despatches from warehouse.
• Finalisation of annual transport contract, insurance contract & verification of bills.
• Responsible and authorised for sales accounting, MIS on sundry Debtors/Creditors, pending order status & finalisation of annual sales account/audit.
• Responsible and authorised for complete management of dealers & finalisation of yearly dealer accounts.
• Responsible and authorised for customer feed back and complaints in the concerned area of operation.
   

HOD (BA)

• Responsible and authorised for sales forecasting & projection.
• Responsible and authorised for general administration/co-ordination within different departments of MB division (LS,MS,BA & RMCs) such as Dak receipt & monitoring reports of RMCs.
• Responsible and authorised for complete management, planning & monitoring of ADIP camps till utilisation certificates are received.
• Responsible and authorised for management of fabricating Agencies, allotment of work. Verification of bills and recommending payments.
• Responsible and authorised for all activities of Bilateral work such as tendering for appointment of C & F Agents/Transporters, coordination with RMCs, verification of bills and recommendation of payments.
• Responsible and authorised for management of APOC.
• Responsible and authorised for customer feed back & complaints in the concerned area of operation.
   

HOD (MS)

• Responsible and authorised for all activities related to sales promotion & market development for enlarging market share of ALIMCO.
• Responsible and authorised for coordination with DRDA, DPEP, IRCS, NYK, NGOs, etc.,and State Governments for exploring & development of new market.
• Responsible and authorised for complete management of DDRCs established by ALIMCO under GPY Scheme.
• Responsible and authorised for publicity, development of product literature, participation in exhibitions and seminars.
• Responsible for maintenance of Product Display Room.
• Responsible and authorised for complete management of export, participation in international exhibitions & seminars.
• Responsible and authorised for customer feedback & complaint in the concerned area of operation.

HOD (PT)

• Responsible and authorised to plan and carry out project and technology development.
• Responsible for all modernisation, diversification and expansion activities.
   

HOD (DD)

• Responsible and authorised to carry out all design and development activities for new products.
• Responsible for making drawings and specifications.
• Responsible for up gradation and revision of drawings as an improvement.

HOD (PS3)

• Responsible and authorised to carry out planning, scheduling, progressing and batch sizing for all production activities.
• Responsible to follow – up and get feedback on progress of plan.
   

HOD (PS7)

• Responsible and authorized for all engineering services related to process planning.
• Responsible to ensure timely preparation and corrections of process sheets including time/cash estimates.
• Responsible to ensure smooth & efficient working of tool room.
• Responsible for tool planning & design.
   

HOD (QC)

• Responsible and authorised to carry out all activities relating to inspection, quality control and testing of in-coming, in-process and finished materials.
• Authorised to accept or reject items as per specifications based on sampling plan.
• Responsible and authorised to carry out and arrange for calibration of all instruments in ALIMCO.
   

HOD (MM & MI)

MM

• Responsible and authorised to make timely procurement of all items as required by ALIMCO (raw materials, consumable and bought out).
• Responsible and authorised to evaluate, select and register suppliers (vendors).
• Responsible to develop vendors, whenever required.
• Responsible for getting job work orders executed.
• Responsible for storage of all in coming items as well as finished components and their issue.

MI

• Responsible and authorised for all maintenance of computer system in ALIMCO.
• Responsible for storage & upkeep of data and preparation of reports as a part of MIS.
• COMPANY SECRETARY
• Responsible and authorised to deal with all Board matters and legal matters.
• Responsible for liaison with State & Central Govt.
• Responsible and authorised to discharge all functions of Company Secretary like holding of AGM , etc.
• Responsible and authorised to deal with all HR matters relating to officers of ALIMCO.
• Responsible for processing recruitment, transfer & promotions of officers.
   

         ( Internal Audit )

• To Plan internal audit function of the Corporation commensurate with the size and nature of activities of the Corporation.
• To carry out independent internal audit of all the functions at ALIMCO Headquarters, ALIMCO Prosthetic & Orthotic Centre, ALIMCO Auxiliary Production Centres, ALIMCO Regional Marketing Centres and any other units of the Corporation set up from time to time.
• To put up Quarterly Internal Audit Report with his observations for perusal of CMD along with suggested corrective/remedial measures to overcome shortcomings observed in the functioning.
• To disseminate the observations of the report along with suggested corrective measures for compliance to the concerned departments after seeking approval of CMD.
• To prepare and put up Quarterly Internal Audit Report along with compliance Report to CMD.
• To periodically review the adequacy and efficiency of internal audit system in consultation with CMD and to report necessary amendments/improvements to strengthen the exiting internal audit system.
   

HOD ( APOC )

• He will be responsible for efficient functioning and proper upkeep of ALIMCO MI Room, ALIMCO Prosthetic & Orthotic Centre ( APOC ) including first Aid, Dispensary and Ambulance Facility and also provide medical cover to ALIMCO employees.
• To attend emergent cases arising industrial accidents, injuries and medical emergencies of Corporation’s Personnel.
• To carry out time-to-time medical check-ups of the employees of the Corporation.
• To attend camps conducted by ALIMCO at APOC and ensure proper distribution of Aids & Appliances to the beneficiaries.
• To provide consultation to the employees of the Corporation in connection with their sickness.
• He shall plan for upgrading medical facilities in ALIMCO.

He shall be the HOD of APOC.

MANUAL – III

The Procedure followed in the decision making process , including
channels of supervision and accountability

Note on the decision making process of ALIMCO

The Corporation follows two-way channel of decision-making process supervision and accountability. These two-ways can be classified as under :

(a) Line function of decision making : Under this decision making process the head of the department makes assessment, evaluation and visualizes the problem which requires any decision making. After analysis of the situation the head of the department prepares a proposal along with its recommendations and forwards it to the competent authority directly or through its General Managers, as the case may be. Based on the perusal of the proposal and the recommendations the competent authority takes the decision which is made applicable in the Corporation on uniform basis. Apart from above the executives working at various levels viz. Managers, Sr. Managers have also been delegated authorities through which they can arrive at a decision based on the proposal and recommendations made to them from lower level executives.

(b) Staff Function of decision making : The Corporation has also adopted the system of decision making through formation of standing committees working throughout the year. These standing committees are as under :

(i) Tender Recommendation Committee (standing committee)
(ii) Tender Opening Committee (standing committee)
(iii) Plant Level Committee,
(iv) Shop Level Committees

Apart from above standing committees, on the basis of specific requirement Corporation adopts the practice of arriving at a decision through committees framed for specific purposes. Departmental Promotion Committee, Bus Committee, Canteen Committee, Township Committee are example of these specific committees. In this process, proposal and recommendations are put up by these committees and decision is taken by the appropriate authority.

 Process of decision making and key decision making points:

    1. Purchase policy

    2. Recruitment policy and procedure

    3. Work Allocation

MANUAL – IV

The Norms set by it for the discharge of its functions

Strict Quality,Execution of order in time in accordance with our Quality policy which is -

ALIMCO IS COMMITTED TO DESIGN, MANUFACTURE AND SUPPLY OF QUALITY REHABILITATION AIDS & APPLIANCES FOR ORTHOPAEDICALLY, VISUALLY & HEARING IMPAIRED PERSONS   AT RESONABLE   COST   TO THE ENTIRE SATISFACTION OF THE CUSTOMERS/IMPAIRED PERSONS THROUGH CONTINUAL IMPROVEMENT IN DESIGN, PROCESS & TECHNOLOGY.

  STATEMENT OF COMMITMENT:

We, at ALIMCO, are dedicated to achieve excellence in all products and services provided By us for the satisfaction of our customers by meeting their requirements (stated, generally implied and obligatory)

We will achieve this by our strict adherence to the Quality Management System and it’s continual improvement.

We are responsible for setting up prevention-oriented processes in line with our Quality Policy and objectives and ALIMCO’s Mission.

We are responsible to ensure that each function and each employee of ALIMCO conforms to the applicable requirements to the quality System as per ISO 9001:2000 as well as statutory & regulatory requirements.

We, hereby, jointly declare our commitment to attain the ultimate objectives of ALIMCO through full participation in implementation of the Quality Management System, in letter and in spirit.

​​​​​​​MoU Target

Purchase Policy

Toll Free for redressal of public grievances: 1800-180-5129

MANUAL – V

The Rules, Regulations, Instructions, Manuals and Records, held by it or under its control for used by its employees for discharging its functions.

• ALIMCO Medical and Treatments rules
• LTC rules
• Leave rules
• Conveyance rules
• Other rules

 Transfer policy: The Boad of Directors (BoD) in its 115th meeting held on 24 Dec 2003 has deligated full powers to Chairman and Managing Director (CMD) to transfer to officers/ staff/ workman of the Corporation subject to any restriction by the government in respect of its appointees.

MANUAL – VI

A statement of the categories of documents that are held by it or under its control.

 Further to above all the respective HoDs are custodian of the documents pertaining to their departments and documents exempted are as following:
1. Personal information
2. Documents pertaining to vigilance and disciplinary proceddings
3. Documents of commercial importance
4. Agenda notes and minutes of Board/ Management meeting

MANUAL – VII

The particulars of any arrangement that exists for consultation with, or representation by the members of the public in relation to the formulation of its policy or implementation thereof

Not Applicable

MANUAL – VIII

A state of the boards, councils, committees and other bodies consisting of two or more persons constituted as its part or for the purpose of its advice , and as to whether meetings of those boards, councils, committees and other bodies are open to the public, or the minutes of such meetings are accessible for public
 

Not Applicable​​​​​​​

MANUAL – IX

The budget allocated to each of its agency, indicating the particulars of all plans, proposed expenditures and reports on disbursements made

(i)            Name of the programme of activity (Schemes)

·      Assistance To Disabled Persons for Purchase/Fitting of AIDS/Appliance (ADIP Scheme) under Department of Empowerment of Persons with Disabilities, Ministry of Social Justice & Empowerment, Govt. Of India

·      ADIP-Sarva Shiksha Abhiyaan Scheme, a joint scheme of Ministry of Social Justice & Empowerment and Ministry of HRD, Govt. Of India

·      Rashtriya Vayoshri Yojana (RVY), a scheme of Department of Social Justice & Empowerment, Ministry of Social Justice & Empowerment, Govt. Of India.

Objective of the programme:

·      Assistance To Disabled Persons for Purchase/Fitting of AIDS/Appliance (ADIP Scheme): The main objective of the Scheme is to assist the needy persons with disabilities in procuring durable, sophisticated and scientifically manufactured, modern, standard aids and appliances to promote physical, social, Physiological rehabilitation of  persons with disabilities by reducing the effects of disabilities and at the same time enhance their economic potential.  

·      ADIP-Sarva Shiksha Abhiyaan Scheme: The main objective of the Scheme is to assist for school going Children with Special Needs in procuring durable, sophisticated and scientifically manufactured, modern, standard aids and appliances to promote physical, social, Physiological rehabilitation.

Rashtriya Vayoshri Yojana (RVY): The objective of the scheme is to provide free of costs  Aid & Assisted Living Devices like Mobility Aids, Hearing Aids, Visual Aids etc. to Senior Citizens (age 60 years and above) from BPL (Below Poverty Line)  category.

Procedure to avail benefits

·         Phase I- Assessment camps are conducted to identify the eligible beneficiaries as per schemes for providing  Aids & Assistive Appliances.

Phase II- Distribution of assessed /identified Aids & Assistive Appliances to the beneficiaries in a camp mode

Duration of the programme/ scheme

·         Assistance To Disabled Persons for Purchase/Fitting of AIDS/Appliance (ADIP Scheme): Being implemented since 1981.

·         ADIP-Sarva Shiksha Abhiyaan Scheme: Started from 2004 on renewable basis.

Rashtriya Vayoshri Yojana (RVY): Being implemented since December, 2016.

Details of beneficiaries of subsidy programme (number, profile etc)

Details of beneficiaries of ADIP and ADIP-SSA can be obtained from ALIMCO website

No. of employees against whom disciplinary action has been

      (ii) Information related to procurement

(i)           Pending for Minor penalty or major penalty proceedings

01 Employee as on 10.01.2019

Transfer policy and transfer orders

As per the need and operational requirement of the Corporation

CAG and PAC paras and the action taken reports (ATRs) after these have been laid on the table of both houses of the parliament.

Since Artificial Limbs Manufacturing Corporation of India (ALIMCO) is a Central Public Sector Enterprises, functioning under the Administrative Control of Ministry of Social Justice & Empowerment, Department of Empowerment of Persons with Disabilities  and Disclose in Annual Report Being published every year available at ALIMCO website

MANUAL – X

The manner of execution of subsidy programmes, including the amounts allocated and the details of beneficiaries of such programmes

 Details of schemes and beneficiaries

MANUAL – XI

Particulars of recipients of concessions, permits or authorizations granted by it

Not Applicable

MANUAL – XII

Details in respect of the information, available to or held by it, reduced in an electronic form

In our website www.alimco.in, we already have an enquiry column which could serve as a boon in compliance to the Act and provision of information to the seeker. Besides foll. More activities are available in electronic form:

1. Product catalogue
2. Price List
3. Company Profile
4. Performance
5. Products
6. New Products
7. Enquiry
8. FAQ’s
9. Tenders
10. Camp Details

MANUAL – XIII

The particulars or facilities available to citizens for obtaining information, including the working hours of a library or reading room, if maintained for public use:
 

Our best efforts shall be to provide to any citizen any information which he wants at all times without causing any inconvenience to him/her.
We have a full fledged library stocked with books, journals, periodicals
The library is free to be accessed by visitors during the working hours & days
 

Working hours of library 9:00 A.M. TO 5.30 P.M.

MANUAL – XIV

The names, designations and other particulars of the Public Information Officers.

Click here to view Public Information Officers

MANUAL – XV

Such other information as may be prescribed.

In our website www.alimco.in, we already have an enquiry column which could serve as a boon in compliance to the Act and provision of information to the seeker. Besides foll. more activities are available in electronic form:

1. Product catalogue
2. Price List
3. Company Profile
4. Performance
5. Products
6. New Products
7. Enquiry
8. FAQ’s
9. Tenders
10. Camp Details
11. Grievance Redressal Mechanism
12. Details and application received under RTI and information provided
13. Replies to the questions asked in parliament​​​​​​​

It is being delegated by the respective Head of Department (HoDs) time to time under whom such employees are working based on the target assigned to them by the Head of Corporation to meet the Corporation’s need. Work assigned are also made part of KPI assigned to each officer of Corporation by its Controlling Officer.

​​​​​​​Work Allocation:

Work allocation to other employees is being done by the respective Head of Department (HoDs) time to time under whom such employees are working based on the priority and target assigned to them. Work assigned are also made part of KPI assigned to each officer of Corporation by its Controlling Officer.

Process of Decision making identify the key decision points:

Chairman and Managing Director (CMD) of the Corporation holds Meetings time to time with the all concerned Senior Executives (GMs and HoDs) discussing the matters pertaining to respective departments and which require Corporation level decision making, after taking views & inputs from the senior executives attending the meeting, decisions are being made and the same are documented as a minute proceeding and then based on the target dates allocated for each decisions for implementation, the review meetings are being hold time to time  by the CMD to know the status-vis-à-vis progress of the decisions made in the previous meetings. All other decision makings like policy forming nature or major decision which may impacts all or any of the stakeholders and which are beyond the power of delegation of CMD of the Corporation, such matters are brought before the Board of Directors(BoD) and after reaching in consensus of the Board, such decisions are being taken for implementation in the interest of Corporation.

However, the routine decision makings are being done by the respective HoDs at the department level by exercising their delegation of powers conferred to them by the Corporation.

Final Decision Making Authority:

Chairman and Managing Director (CMD) of the Corporation is the Final Decision Making Authority as he is also the Chairman of the Board of Directors (BoD) which is a supreme Authority of the Corporation.

Time limit for taking a decision if any:

Time limit for taking decision depends on nature of matter whether it is policy making nature or major or minor nature or urgent nature etc. hence time limit for taking decision varies on case to case basis.

For example, RTI are disposed of within 30 days as stipulated

Channel of Supervision and Accountability:

This is as per organization Chart available at the web Link https://alimco.in/WriteReadData/CMS/OrgChart1.pdf 

Directory of Officers:
This is available at contact us web link at https://alimco.in/ContactUs 

Grievance Redressal Committee:
  Head of Committee: Sh. Atul Rustagi,
  General Manager (Finance and Administration) & Chief Finance Officer (CFO)
  Phone: +91 9956072727
  Email: atul[dot]rustagi[at]alimco[dot]in

The other members’ details are available at following web link:
https://www.alimco.in/WriteReadData/UserFiles/file/GRIEVANCESREDRESSALQOPD.pdf

Transparency Officer: 
  Name: Sh. Atul Rustagi,
  General Manager (Finance and Administration) & Chief Finance Officer (CFO)
  Phone: +91 9956072727
  Email: atul[dot]rustagi[at]alimco[dot]in

Name, designation & Details of Earlier CPIO & FAAs from 1.1.2015 onwards:
The details attached at Annexure-1.

Consultancy Committee for advice on suo-motu disclosure:
The date of constitution: 07.07.2023
The name & designation of the officers:

1- Sh. Sanjay Singh, Deputy General Manager (Service)- Chairman
2- Sh. Ravi Ranjan, Manager (Production) - Member 
3- Sh. Surendra Singh, Junior Manager (Marketing)- Member 
4- Sh. Sidharth Kumar, Dy. Manager & Company Secretary - Member Secretary
5- Sh. Ankur Katiyar, Junior Manager (Information Technology)- Member

Details of question asked and replies given in the parliament in last 03 years:
The details attached at Annexure-2

Details of RTI Applications received and Disposed in last 03 years: 
The details attached at Annexure-3 (For FY 2022-23)
                                     Annexure-4 (For FY 2021-22) 
                                     Annexure-5 (For FY 2020-21)

Details of RTI Appeals received and Disposed in last 03 years:
The details attached at Annexure-6